I am spending a lot of my time at the moment on our new case management system. When we launch it in August it will help us to work in a much more efficient and streamlined way, as well as ensuring that we do things consistently across the firm. At the same time, we have just replaced all our printers and scanners and the improvement in efficiency has been noticeable already.
So much of what we do revolves around technology now, both in the office and in the way we provide our services – we now offer a range of documents for purchase online for example.
The opportunities this gives us are fantastic but the problems which Nat West have encountered over the last few days show that it brings huge dangers as well. We bank with Nat West and at the end of last week it was not clear how we were going to be able to complete the many conveyancing transactions we had lined up for Friday. We could not see our bank balances and had no way of checking if we had received funds which we would need to send out in order to complete. In the event, with a lot of hard work from our conveyancing and accounts teams, co-operation from clients and others, and good support from our local Nat West team, we got through it. It was not fun however!
I have said it before on this blog, no matter how good the IT is, in the end it is the people who will determine the success of any service.