Our Complaints Procedure

We have a complaints handling procedure to ensure that any complaint about the service we provide is dealt with appropriately.

Contact details for the Client Care Partner, Managing Partner and Legal Ombudsman are below:

Client Care Partner – Penny Wright

Managing Partner – Derek Rodgers

Legal Ombudsman – PO Box 6806 Wolverhampton WV1 9WJ. Click here for their website & email address or by calling 0300 555 0333.

What to do if you are unhappy with our behaviour?

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

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