Your views matter to us.

At Gardner Leader we take pride in the quality of the services we offer, and to ensure the continued improvement and development of the firm, we regularly ask our clients for feedback.

If you have recently used our services, we would very much like to hear about your experience, so please take a few moments to complete our client satisfaction survey.

From an analysis of recently completed customer satisfaction surveys across all teams within Gardner Leader, approximately 95% of our clients gave us a rating of “above average” or “excellent”, when asked about the quality of communication, level of service and value for money. This demonstrates our commitment to consistently delivering a high quality service, and to illustrate it further, in this section we list some of the comments made by our clients:

Thank you for your very speedy work on the lease. We all appreciated your skills and prompt action. Everyone is happily settled and I have peace of mind, Thank you again’

Client A – Client of Jo Barton

‘Penny Wright was most professional, understanding and went above and beyond to help me’

Client A – Client of Penny Wright, Partner in Inheritance Protection Team

‘Outstanding service and always with a friendly smile. Marie has that rare ability to make complicated legal issues clear and easy to understand. We would not hesitate to use her again.’

Client B – Client of Marie Verney

‘Marie proved to be ‘first class’. She was very helpful, explained all in simple terms, showed great interest in us as people and gave excellent advice. We feel very safe in her hands.’

Client A – Client of Marie Verney

“I wanted to say a big thank you for your time yesterday guiding my family and I through the LPA process. I very much appreciated your kind and patient manner with my parents and I know they were very impressed with you.”

Hayley Simmons – Client of Penny Wright

I'd like to thank Jo for her time, and the information she provided me with, it was very helpful and continues to reassure me why I return back to Gardner Leader for advice.

Client of Jo Hemsley

“It was a pleasure dealing with Penny Wright who was empathetic and helpful throughout.”

Client of Penny Wright, Partner in Inheritance Protection Team

“I strongly recommend your team for Charities requiring legal assistance”

Client of Penny Wright – Bill Piner of the Charity of Mrs Mabel Luke

“Thank you very much indeed for your help in resolving this matter so efficiently. We are very grateful to you for sorting and achieving full payment so quickly.”

James Dawson – Jackson-Stops & Staff Estate Agents – Client of Helena Taylor, Paralegal in Dispute Resolution Team

“I would just like to say a massive thank you for the work and the speed achieved for this move, I know we had high expectations. I really appreciate how quickly we were ready for exchange and how you helped us to live up to the agreed timescales even if the rest of the chain didn't. Thanks also for the level of clarity, I know we asked a lot of questions but we are moving knowing the answers”

Peter and Sarah Townsley – Client of Michelle Challis, Senior Associate in Conveyancing Thatcham Team