Your views matter to us.
At Gardner Leader we take pride in the quality of the services we offer, and to ensure the continued improvement and development of the firm, we regularly ask our clients for feedback.
If you have recently used our services, we would very much like to hear about your experience, so please take a few moments to complete our client satisfaction survey.
From an analysis of recently completed customer satisfaction surveys across all teams within Gardner Leader, approximately 95% of our clients gave us a rating of “above average” or “excellent”, when asked about the quality of communication, level of service and value for money. This demonstrates our commitment to consistently delivering a high quality service, and to illustrate it further, in this section we list some of the comments made by our clients:
We fully appreciate all the work you’ve done on our behalf, from corresponding with our Lenders, the sellers’ solicitors and answering the numerous questions I’ve had along the way. I must say that I have found the experience of corresponding with yourselves both on a professional and personal level, absolutely excellent. (Quick, productive and actioned).
I recommended Gardner-Leader very highly, as in my case you have been nothing short of brilliant throughout. I hope you both get the recognition that your efforts have resulted in for us, as your clients.
If, when we come to purchasing the final 25% of our house to get Freehold of the property, We wouldn’t even consider approaching anybody else, as you come highly regarded and with a lot of trust.
I should like to thank you very much for your help, kindness and understanding. I am most grateful…
Stephen Bennett is a man of high integrity.
I have engaged Penny's services personally and also been present at client meetings. She balances a deep depth of knowledge and professionalism with kindness, care and compassion at what is often a very difficult time for clients. Penny reassures and pragmatically helps clients put their affairs in order, lifting heavy burdens as she goes! I whole heartedly recommend Penny's services for drafting Wills, Powers of Attorney, as well as trusts and complex estate planning.
I have used Gardner Leader on two separate occasions and have found them to be thoroughly professional and pragmatic. In particular, with respect to a personal employment matter, they listened, understood, followed my brief and worked with me to secure a successful outcome to a demanding timeline. I will have no hesitation in using their services again.
"Gardner Leader and in particular Stephanie were very helpful and the advice helped me to understand where I stand legally. I would and indeed have recommended Gardner Leader to anyone and would definitely use them again and would request to use Stephanie again."
Throughout the whole process I was given sound advice, the communication from Nicola was excellent and felt that Nicola really met my needs. Thanks to Nicola, I now have the main custody of my three children, which would have never been possible without Nicola's guidance. Nicola truly gave a professional service, combined with a thorough understanding of the emotional situation. I would highly recommend Nicola Weeks and genuinely can't thank her enough for what Nicola has given me and my family.
For over three years Nicola helped me through a very difficult period, first with child arrangements and then with financial issues relating to a divorce. There were many unsettling moments but Nicola always spent the time explaining the legal process and the actions that could be taken in a calm and understandable manner, ensuring that I was kept updated on a regular basis. Unfortunately, everything had to be settled through the courts and Nicola was meticulous in her preparation, ensuring the case was well presented. It was a long drawn out and difficult process, but Nicola was always patient and understanding, and I valued her support and advice throughout. I would highly recommend Nicola to anybody that requires assistance with Family legal issues.
I’ve used this local company now for many transactions and could not recommend the Team enough. From simple things like getting back to me at an agreed time right through to completing commercial purchases ahead of deadlines . The minute you walk in the team make you feel welcome and everyone goes about their business professionally. On this occasion we used Tim Blackman for the purchase of a commercial unit for our business and could not have been happier. As always we were kept in the loop regarding how things were going upto completion with no hassle. Then Tim kindly took on registering the new lease / paying stamp duty and completed ahead of time and under budget. This just goes to show you are in good hands with Tim so if you are looking for 100 % from a local solicitor then give the team a call and ask for Tim Blackman.
“Thank you for your excellent service, we hope that we never need you again! But will be back with the knowledge of your efficiency if it does ever become necessary.”