"Faultless service - very impressed"
At Gardner Leader we take pride in the quality of the services we offer, and to ensure the continued improvement and development of the firm, we regularly ask our clients for feedback.
If you have recently used our services, we would very much like to hear about your experience, so please take a few moments to complete our client satisfaction survey.
From an analysis of recently completed customer satisfaction surveys across all teams within Gardner Leader, approximately 95% of our clients gave us a rating of “above average” or “excellent”, when asked about the quality of communication, level of service and value for money. This demonstrates our commitment to consistently delivering a high quality service, and to illustrate it further, in this section we list some of the comments made by our clients:
"Faultless service - very impressed"
"Michelle you provided an excellent service, you made me feel comfortable and confident in your abilities; you responded positively and were quick to react to keep the process on track. It was a pleasure to deal with and you and I would highly recommend you to any of my friends or colleagues."
"From your first response in the business group when I reached out for some help, through to sorting out the settlement agreement for me. I really appreciate your swiftness in dealing with this matter, your expertise and your advice. Professional yet friendly and very supportive. You must be a great asset to your company."
"To date we have been very pleased with the professional expertise that Tim has provided us with. I have found Tim Blackman to be knowledgeable, thorough, reliable, courteous, helpful and able to access specialist knowledge when he has needed to. He is easy to talk to and always available to speak to. He keeps in contact and has our best interests at heart."
“Having been presented with a letter of intent to acquire our business which then turned into a formal proposal and contract, we faced a tight time schedule to agree terms and proceed. A recommendation took us to Gardner Leader and Ami Bhatt. From our very first conversations we felt reassured that we were in safe hands. In the 5 days that we had to turn the contract around, Ami showed us her dedication above and beyond the call of office hours, her meticulous attention to detail and her determination to ensure the best possible deal for us as we sold our business. We had been a small family run business selling to a large American concern using prestigious London based lawyers, yet working with Ami and her team we felt comfortable, well-advised and confident in the outcome and what’s more we were able to catch up on the sleep that we had lost prior to inviting Ami to work on our behalf. For anyone facing the daunting prospect of agreeing the sale of their business I cannot recommend Ami highly enough for her professional skills, dedication and the feeling of calm she instils in her clients.”
Thank you for your very speedy work on the lease. We all appreciated your skills and prompt action. Everyone is happily settled and I have peace of mind, Thank you again’
‘Penny Wright was most professional, understanding and went above and beyond to help me’
‘Outstanding service and always with a friendly smile. Marie has that rare ability to make complicated legal issues clear and easy to understand. We would not hesitate to use her again.’
‘Marie proved to be ‘first class’. She was very helpful, explained all in simple terms, showed great interest in us as people and gave excellent advice. We feel very safe in her hands.’
“I wanted to say a big thank you for your time yesterday guiding my family and I through the LPA process. I very much appreciated your kind and patient manner with my parents and I know they were very impressed with you.”