Your views matter to us.

At Gardner Leader we take pride in the quality of the services we offer, and to ensure the continued improvement and development of the firm, we regularly ask our clients for feedback.

If you have recently used our services, we would very much like to hear about your experience, so please take a few moments to complete one of the following surveys:

Private Client Survey
Commercial Client Survey

From an analysis of recently completed customer satisfaction surveys across all teams within Gardner Leader, approximately 95% of our clients gave us a rating of “above average” or “excellent”, when asked about the quality of communication, level of service and value for money. This demonstrates our commitment to consistently delivering a high quality service, and to illustrate it further, in this section we list some of the comments made by our clients:

I'd like to thank Jo for her time, and the information she provided me with, it was very helpful and continues to reassure me why I return back to Gardner Leader for advice.

Client of Jo Hemsley

“It was a pleasure dealing with Penny Wright who was empathetic and helpful throughout.”

Client of Penny Wright, Partner in Inheritance Protection Team

“I strongly recommend your team for Charities requiring legal assistance”

Client of Penny Wright – Bill Piner of the Charity of Mrs Mabel Luke

“Thank you very much indeed for your help in resolving this matter so efficiently. We are very grateful to you for sorting and achieving full payment so quickly.”

James Dawson – Jackson-Stops & Staff Estate Agents – Client of Helena Taylor, Paralegal in Dispute Resolution Team

“I would just like to say a massive thank you for the work and the speed achieved for this move, I know we had high expectations. I really appreciate how quickly we were ready for exchange and how you helped us to live up to the agreed timescales even if the rest of the chain didn't. Thanks also for the level of clarity, I know we asked a lot of questions but we are moving knowing the answers”

Peter and Sarah Townsley – Client of Michelle Challis, Senior Associate in Conveyancing Thatcham Team

‘Michelle Morgan was outstanding! Thank you'

Client C – Client of Michelle Morgan

‘Excellent service, thank you for all your assistance’

Client B – Client of Michelle Morgan

‘Michelle Morgan was absolutely fantastic, it was a pleasure to consult with her – even at a time of stress Thank you'

Client A – Client of Michelle Morgan

‘Lucy was very friendly with clear and concise suggestions. My wife and I were very happy with the overall experience’. ‘Great job all round’

Client A – Client of Lucy Savage

‘I would especially mention Jeni Smith who went out of the way to complete the mortgage process’.

Client A – Client of Jeni Smith