I wanted to thank you for the great service you have provided in the sale of my flat. All of my questions were answered quickly and Holly has been amazing in providing clarity regarding the sale process.
At Gardner Leader we take pride in the quality of the services we offer, and to ensure the continued improvement and development of the firm, we regularly ask our clients for feedback.
If you have recently used our services, we would very much like to hear about your experience, so please take a few moments to complete our client satisfaction survey.
From an analysis of recently completed customer satisfaction surveys across all teams within Gardner Leader, approximately 95% of our clients gave us a rating of “above average” or “excellent”, when asked about the quality of communication, level of service and value for money. This demonstrates our commitment to consistently delivering a high quality service, and to illustrate it further, in this section we list some of the comments made by our clients:
I wanted to thank you for the great service you have provided in the sale of my flat. All of my questions were answered quickly and Holly has been amazing in providing clarity regarding the sale process.
Many thanks for your help in ensuring a smooth completion of this purchase.
Clear, precise advice, without too much 'jargon', but with 'the human touch and understanding' - thank you!
I can thoroughly recommend all aspects of the service. Steven Bennett has been outstanding in his advice, help and support. His colleagues have been similarly excellent.
I just wanted to Thank you all for all your hard work, time and effort that you put into my case. I am so grateful for your support and guidance through an extremely difficult, complex and emotional situation for me.
Your professionalism and knowledge was amazing, and all of your advice was invaluable. You explained each stage for me, making clear my options and then giving me time to absorb everything. I had great confidence in you all, but knew that my case may not of been successful, due to it's nature and complexity. I am, however, delighted that I was successful. I know that my dad would be tremendously pleased that I stood up, and fought for some recompense to a situation that should of never happened. I am fully aware that there were no 'winners' in this situation, but I do feel that a wrong has been in some respects, righted.
You all appear to work seamlessly together and clearly work great as a team. You all showed an enormous amount of empathy, sympathy and understanding in a complex and emotional case.
Special mention to both Alastair and Jonathon - you both worked tirelessly to keep the case moving forward for me. Your advice was always clear and I know that even though the other party were difficult at times, you both persevered with a huge amount of professionalism and compassion to me. Alastair, without a doubt your knowledge and expertise made the outcome successful. Your approach and support was invaluable on the day. Thank you!
I Can’t fault the service I received always someone on hand for advice when needed.
I found Marie to be friendly and helpful and I am satisfied with all my dealings with you and would be happy to recommend you.
Gardner Leader provided excellent service to our Charity and we highly recommend them.
Excellent and professional throughout what has been a challenging house move, 15 months in total (first attempt in 2021 collapsed due to issues with other parties). Michelle and Rebecca are highly recommended.
I found the service very good, but I did not make comparisons. I was very pleased that where ever possible I was not charged even when I was swapping and changing.