At Gardner Leader we take pride in the quality of the services we offer, and to ensure the continued improvement and development of the firm, we regularly ask our clients for feedback.
If you have recently used our services, we would very much like to hear about your experience, so please take a few moments to complete our client satisfaction survey.
From an analysis of recently completed customer satisfaction surveys across all teams within Gardner Leader, approximately 95% of our clients gave us a rating of “above average” or “excellent”, when asked about the quality of communication, level of service and value for money. This demonstrates our commitment to consistently delivering a high quality service, and to illustrate it further, in this section we list some of the comments made by our clients:
I want to recognise the efficient, courteous and excellent care and attention I have received from Robert, yourself and colleagues. My view of Gardner Leader remains undimmed even after the considerable time lapse between your firm's assistance buying my current home in 2007 and this exercise. Thank you and best wishes to all at Gardner Leader.
Excellent advice and service levels. Matters explained in a straightforward and easy to understand way for a Will to be drawn up. Very pleased with all the staff and overall service.
Niamh provided a friendly and patient professional service, listening carefully to my wishes. I would recommend her unreservedly.
Very professional, helpful, easy to communicate with. Understood my goals. Felt staff were approachable and listened to me. Kept up to date.
A caring and can-do approach which was helpful and refreshing. At all times, our elderly and vulnerable relative was treated as central to the process and her best interests were protected.
Thanks for all your hard work. Not having to have dealt with legal proceedings before and the nature of the case, it has been a bit of a rollercoaster in how I felt things would turn out. But thanks to your reassurance, hard work and expertise, I am more than happy with the way things have worked out.
Suzy and her team were extremely helpful and understanding and helped me to deal with matters at a very stressful time.
My needs were somewhat complex as there was an overseas element but you were extremely helpful in finding a solution to all my needs. Thank you.
Thanks again for all your help, I really appreciate it and was really relieved with the outcome. I'd been worrying about it since finding out I'd be going to court but the day itself was almost stress free and that was completely down to you being there so many thanks.
Thanks for managing our sale so efficiently and effectively. Michelle's support with some of the trickier questions was a huge help and Sarah being so responsive gave us real confidence throughout the process. We are both pleased that we chose Gardner Leader.
