Your views matter to us.

At Gardner Leader we take pride in the quality of the services we offer, and to ensure the continued improvement and development of the firm, we regularly ask our clients for feedback.

If you have recently used our services, we would very much like to hear about your experience, so please take a few moments to complete our client satisfaction survey.

From an analysis of recently completed customer satisfaction surveys across all teams within Gardner Leader, approximately 95% of our clients gave us a rating of “above average” or “excellent”, when asked about the quality of communication, level of service and value for money. This demonstrates our commitment to consistently delivering a high quality service, and to illustrate it further, in this section we list some of the comments made by our clients:

Thank you so much for your extremely kind, generous and, let's be honest, patient help with my will. It is hugely appreciated and actually a relief to have it all done…

Client who Robert advised on their Will

Thank you for the excellent advice, service and support provided to us over the last few weeks. Your pragmatic approach helped turn a potentially stressful situation into a very straightforward one and we are very grateful indeed for this. I shall have no hesitation whatsoever in recommending your firm (and you in particular) to my friends, family and colleagues.

Client who Robert advised on Estate Planning

After 24 years dealing with estate administration I am used to dealing with numerous law firms, some huge and others very small. When I joined Bible Society as Legacy Officer in 2011 I was surprised to learn that we did not have a “friendly” solicitor who we consulted on legacy issues. Given the diversity of the legal issues that can arise with legacies it is clearly prudent to have a friendly, professional law firm you can rely upon.

We encountered Alastair Goggins and Robert Jobson almost by chance and our early dealings were friendly, open and technically impressive – having been far from impressed by the service of numerous solicitors I looked for the catch! Many months on I am slightly embarrassed by my cynicism because I have found Gardner Leader to be everything we want from a law firm; professional, technically correct, practical, friendly, quick and great value for money. However, the aspect I like best is their openness to listen, discuss and understand the situation as no two legacy problems are the same.

Gardner Leader have advised me on a range of issues including litigation, complicated legacies and estate administration where the executor renounced and my charity was the main residuary legatee. They are a “one stop shop” of good advice which makes life so much easier. I look forward to using Gardner Leader for many years to come and have no hesitation in recommending their services.

Howard Barker TEP, Head of Legacies at Bible Society – Client of Robert Jobson

Kathryn acted for my partner for many years (he was the owner of Headley Tyres). He died suddenly overseas. I knew how highly he thought of Kathryn and so I turned to her to act in the administration of his estate. Kathryn has been invaluable to me, not only has she helped me through the most difficult time of my life, she guided me through a minefield of complicated issues with a clear depth of knowledge, sympathy and kindness. Kathryn also recommended colleagues to deal with other aspects of the estate that were not in her arena. At times I felt out of my depth and at these times Kathryn calmed me down and gave me the courage to carry on. She was always available to answer my questions so that I understood what was going on throughout. I really do not think I could have done it without her and will continue to use her for any personal issues I have until she retires!

Client of Kathryn Tarry

Kathryn made what could have been quite a daunting and frightening experience much easier. She took away all the worries.

SL – Client of Kathryn Tarry

May I thank you again on behalf of my wife and myself for your professionalism excellent advice and above all, the patience and care you have extended towards us during an exceptionally stressful time.

Phil S – Client of Julie Taylor

Thank you so much for your help.

Client B – Client of Julie Taylor

Thank you for the wonderful service.

Client A – Client of Julie Taylor

Judith took over our very contentious probate case that involved multiple parties with strong personalities and a huge amount of evidence. We were pleased with how quickly she got to grips with the intricate details of our case, managed each individual’s personality and expectations with a natural understanding. Judith expertly guided our difficult case to conclusion via mediation and ultimately a satisfactory outcome for all of us.

Janis Willcock – Client of Judith Rountree

I have been impressed with Gardner Leader’s precise focus on the issues and their persistence in following up to achieve the desired results. I would single out Judith Rountree for being assiduous in keeping the Client up to date. Their very clear approach to costs is also to be welcomed. Working with them is a pleasure.

Philip Black – Legacy Link