Your views matter to us.
At Gardner Leader we take pride in the quality of the services we offer, and to ensure the continued improvement and development of the firm, we regularly ask our clients for feedback.
If you have recently used our services, we would very much like to hear about your experience, so please take a few moments to complete our client satisfaction survey.
From an analysis of recently completed customer satisfaction surveys across all teams within Gardner Leader, approximately 95% of our clients gave us a rating of “above average” or “excellent”, when asked about the quality of communication, level of service and value for money. This demonstrates our commitment to consistently delivering a high quality service, and to illustrate it further, in this section we list some of the comments made by our clients:
“Many thanks Carole and for all yours and Stuart’s help with this process. You have been a beacon of professionalism throughout which has been in sharp contrast sometimes to our other experiences. Very often it simply comes down to a timely response to questions and issues, even where the response is just to say there is no news or updates. We have frequently encountered situations when people have promised to call back at the end of a day and we have heard nothing and have then had to chase-infuriating!
So thanks again to you and the team.”
"Hannah has been wonderful during this process and never fails to deliver what I ask of her and more."
I was initially mainly dealing with Stephanie Newton. She dealt with a frenetic very tight time frame issue for me. Throughout this, Steph worked incredibly hard to resolve a frustrating problem and remained calm and efficient. What made a difference was that she was contactable, approachable, and understanding. Giving over and above in terms of time. Steph certainly made a difference at the start of a difficult situation made harder by unexpected challenges to resolve. Thank-you.
Divorce is one of the most difficult and traumatic life events to go through on both an emotional and a practical level. It's crucial to get your choice of solicitor right as they are the key person guiding you through the process and negotiating on your behalf. I was very fortunate to have Seona Myerscough acting for me during my own difficult divorce. Her advice was always measured, professional and sensible - qualities that are often in short supply in such situations - and I have no hesitation in recommending her to others.
I was recommended to use Gardner Leader for my matrimonial divorce. I found Seona to be a professional, friendly, understanding and supportive throughout this difficult time. I felt that nothing was too much trouble and always felt at ease during our meetings. I would have no hesitation in recommending Seona and Gardner Leader.
My family and I will be forever grateful for the amazing work that Seona and the team at Gardner leader have done for us. They were always on hand when needed. It was so good to have people on your side at a time when it felt everything is against you. Thanks to the work of Seona Myerscough my family is back together. Which is something we will always be grateful for.
Seona greeted me with a warm smile and an air of approachable confidence. She has guided me throughout my divorce at each step, keeping me informed and giving advice of what to do next, how and when. She has led me through a particularly sensitive time in my life in which I needed someone knowledgeable yet understanding to guide me, whilst also being relaxed and human! I wouldn't hesitate to recommend her to anyone.
Thank you so much for your extremely kind, generous and, let's be honest, patient help with my will. It is hugely appreciated and actually a relief to have it all done…
Thank you for the excellent advice, service and support provided to us over the last few weeks. Your pragmatic approach helped turn a potentially stressful situation into a very straightforward one and we are very grateful indeed for this. I shall have no hesitation whatsoever in recommending your firm (and you in particular) to my friends, family and colleagues.
After 24 years dealing with estate administration I am used to dealing with numerous law firms, some huge and others very small. When I joined Bible Society as Legacy Officer in 2011 I was surprised to learn that we did not have a “friendly” solicitor who we consulted on legacy issues. Given the diversity of the legal issues that can arise with legacies it is clearly prudent to have a friendly, professional law firm you can rely upon.
We encountered Alastair Goggins and Robert Jobson almost by chance and our early dealings were friendly, open and technically impressive – having been far from impressed by the service of numerous solicitors I looked for the catch! Many months on I am slightly embarrassed by my cynicism because I have found Gardner Leader to be everything we want from a law firm; professional, technically correct, practical, friendly, quick and great value for money. However, the aspect I like best is their openness to listen, discuss and understand the situation as no two legacy problems are the same.
Gardner Leader have advised me on a range of issues including litigation, complicated legacies and estate administration where the executor renounced and my charity was the main residuary legatee. They are a “one stop shop” of good advice which makes life so much easier. I look forward to using Gardner Leader for many years to come and have no hesitation in recommending their services.