Your views matter to us.

At Gardner Leader we take pride in the quality of the services we offer, and to ensure the continued improvement and development of the firm, we regularly ask our clients for feedback.

If you have recently used our services, we would very much like to hear about your experience, so please take a few moments to complete our client satisfaction survey.

From an analysis of recently completed customer satisfaction surveys across all teams within Gardner Leader, approximately 95% of our clients gave us a rating of “above average” or “excellent”, when asked about the quality of communication, level of service and value for money. This demonstrates our commitment to consistently delivering a high quality service, and to illustrate it further, in this section we list some of the comments made by our clients:

Andrew always reacts quickly to any request and gets the job done!

Garry Kaxe, Henwick Properties – Client of Andrew Shipp

We have used Andrew's legal services on occasions when dealing with Corporate Litigation issues. Andrew is a very personable character, with whom we get on very well with. He is very knowledgeable and reliable. We certainly have no reservations in recommending Andrew.

Robert Carter, J&J Carter Ltd – Client of Andrew Shipp

I have hired Andrew on a number of occasions and his straightforward and practical advice has most often lead to a very satisfactory conclusion. I would have no issue in recommending Andrew for any litigation matter.

Matthew Waghorn, Wilkins Kennedy – Client of Andrew Shipp

We encountered Alastair Goggins almost by chance and our early dealings were friendly, open and technically impressive – having been far from impressed by the service of numerous solicitors I looked for the catch! Many months on I am slightly embarrassed by my cynicism because I have found Gardner Leader to be everything we want from a law firm; professional, technically correct, practical, friendly, quick and great value for money. However, the aspect I like best is their openness to listen, discuss and understand the situation as no two legacy problems are the same.

Howard Barker Head of Legacies (TEP. ILM certificate) Bible Society – Client of Alastair Goggins

Alastair Goggins was recommended to me by a lawyer associate of his who knew that I had a need for someone who would be able to assist me with a difficult and delicate trust dispute. From my first meeting with him until the successful conclusion of the dispute, Alastair approached the matter with absolute professionalism and understanding. He has excellent listening skills combined with the ability to use appropriate language so that his instructions and his advice are easily clarified and understood. His knowledge, understanding and experience of his specialist area of law, combined with his excellent negotiation skills make him, in my opinion, a first-class advocate and a formidable opponent. I have no hesitation in recommending him, and should the need arise, I will readily instruct him.

Paul Farrow – Client of Alastair Goggins

I instructed Alastair on behalf of Cheam School and I am happy to recommend him. We were very pleased with his counsel and his approach throughout our instructions.

Mark Smith, Bursar & Clerk to the Governors, Cheam School – Client of Alastair Goggins

“Diane was recommended to support and advise on a complex matter which was also time critical. The project involved extremely tight deadlines, multiple parties and as so often in these matters presented a few unexpected twists along the way.

We found Diane to be extremely responsive, flexible and efficient. She provided clear, constructive and unambiguous advice to exceptionally demanding timescales. She was very accessible and a pleasure to work with. We would have no hesitation in recommending her services.”

Cynthia Bostock, Chief Executive, GradWeb

Thanks to Richard and Diane for steering us through the mysteries of a Shareholders Agreement and for their endless patience with all our delays.”

Alison Rusted, Alfi Media Ltd

I am extremely grateful to Stephen for achieving the best possible result in the case in a calm, professional and wonderfully humane manner.

Client of Stephen Bennett

Just to say what a fantastic team you have and in particular I have to single out Carole who is a massive asset for you and brilliant at what she does. It’s always nice when you not only get good service but service that exceeds your expectations.

Client of Stuart Durrant