Your views matter to us.

At Gardner Leader we take pride in the quality of the services we offer, and to ensure the continued improvement and development of the firm, we regularly ask our clients for feedback.

If you have recently used our services, we would very much like to hear about your experience, so please take a few moments to complete our client satisfaction survey.

From an analysis of recently completed customer satisfaction surveys across all teams within Gardner Leader, approximately 95% of our clients gave us a rating of “above average” or “excellent”, when asked about the quality of communication, level of service and value for money. This demonstrates our commitment to consistently delivering a high quality service, and to illustrate it further, in this section we list some of the comments made by our clients:

Gardner Leader are very approachable and very responsive to our needs. Great to be able to get quick access to a key member of the team.

Client of Stuart Durrant

Really positive experience with this firm. Good communication and efficiency.

Client of Emma Jones

Lucy was professional and dealt with our needs very professionally. But most importantly she made us feel like we were people and not numbers. We had nothing to worry about either.

Client of Lucy Savage

I would like to thank Richard Mead and his team for their excellent help and advice during very difficult circumstances. I would highly recommend.

Client of Richard Mead

We were over the moon with the service we received, it couldn't have been any better. We would like Emma to be recognised as great employee as she has made the transition into our new home effortless.

Client of Emma Jones

Gardner Leader are one of the top brands of legal services providers in Newbury and Berkshire. We need expert advice, quickly and so we approached this top brand and we were not disappointed in the rapid services, decisive nature of advice given and the options pointed out to us.

Client of Stephen Bennett

When we first sold our house we shopped round to the find the cheapest solicitor. We started working with an online firm, and quickly moved to Gardner Leader after two weeks of not being able to speak to anybody! We were quickly impressed by how on the ball Stuart and his team were, and although our conveyancing had a few unexpected twists and turns, things went through in time. I can't thank Stuart and Carole enough for their hard work, as although i knew they were busy they made me feel like their only client.

Client of Stuart Durrant

Under the circumstances of covid where it was impossible for face to face consultation, the firm kept me informed as best they could. Things obviously took longer to finalise but on the whole I was happy with the service received.

Client of Robert Jobson

We have been delighted with the services of Gardner Leader. The acted with integrity, professionalism and provided real people who dealt with me like a human being instead of just another conveyancing case. I was kept up to date daily when necessary via email and phone calls and there was always somebody ready to resolve any query or issue. I cannot recommend Gardner Leader highly enough.

Client of Cate Beavis

I highly recommend Gardner Leader for the way they helped me through the process. Thank you!

Client of Cate Beavis
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