Your views matter to us.

At Gardner Leader we take pride in the quality of the services we offer, and to ensure the continued improvement and development of the firm, we regularly ask our clients for feedback.

If you have recently used our services, we would very much like to hear about your experience, so please take a few moments to complete our client satisfaction survey.

From an analysis of recently completed customer satisfaction surveys across all teams within Gardner Leader, approximately 95% of our clients gave us a rating of “above average” or “excellent”, when asked about the quality of communication, level of service and value for money. This demonstrates our commitment to consistently delivering a high quality service, and to illustrate it further, in this section we list some of the comments made by our clients:

I always find Stephanie very kind and considerate in her dealings with me, for example she has taken time to call me after 5:30 on a Friday so I didn't worry over the weekend something which gave me much peace at a time of total anguish. I also find Stephanie very responsive by email and always willing to make time to speak to me on the telephone.

Client of Stephanie Newton

Extremely professional and friendly. Everything was explained clearly and precisely alleviating any misunderstanding.

Client of Marie Verney

Rob has dealt with all of dad's probate efficiently and speedily and kept my brother and I informed of the process at all times.

Client of Rob Jobson

Rabika was very professional, friendly and easy to work with. Everything was done within the timeframe that I needed, highly recommend.

Client of Rabika Basran

Richard Mead took time to explain in detail the various processes, he used plain English and didn't baffle with legal jargon. I have recommended your services to 4 of my family members.

Client of Richard Mead

Thank you for completing the work before the end of the financial year as requested.

Client of Stuart Durrant

Very friendly, excellent location and great parking. Meet and greet superb with clear instructions of format and costs (very welcome) and good advanced information on the website.

Client of Marie Verney

Stephen was very clear from the first time I spoke with him with the value he could add and was also very honest and gave the pros and cons to going with the plea I decided. I would highly recommend using Stephen.

Client of Stephen Bennett

My wife and I would like to thank everyone at the Thatcham office who assisted us in completing our Wills - outstanding service!

Client of Lucy Butcher

Professional, efficient and excellent value for money.

Client of Cate Beavis
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